Account and data deletion

Start a request

In the app, staff use Settings, members use Profile, and bookers use the account drawer: choose Request account deletion. On the booking website, open Account settings. You can also use the email button on this page without logging in.

Email sportsassistantbd@gmail.com with the subject “Delete my Sports Assistant BD account”. Include the account phone number or email, your name and any relevant academy, venue or booking reference. Guardians can request deletion of a child’s record. Never include a password, payment PIN or OTP.

Verification and processing

Support verifies that the request comes from the account holder or an authorized guardian. We may contact the registered address or number. If you no longer have access, explain that in your request so we can arrange proportionate verification.

We aim to complete verified requests within 30 days. We explain any delay or specific retention exception and confirm the outcome. This is a support-assisted process, not an automatic deletion when the email button is pressed.

Data covered

The review covers your login and sessions, push tokens, profile and contact information, photos, identifiable reviews and uploads, booking and participant information, and linked personal academy records. Data is deleted or anonymized where it is no longer necessary. We coordinate relevant removals with service providers.

Financial, security or disputed-booking records may be retained only where a legitimate reason applies. We explain the categories, reason and expected duration. Shared records belonging to other people are not erased solely because one account is deleted. Organization owners may need to arrange transfer of management before their access is removed.

Backups and follow-up

Deletion actions are recorded so that restoring a backup does not silently restore a deleted account. If you have not received a response, follow up using the same email thread or the support contact below.