Terms of Service

Accounts and authority

Academies provision staff and member access. Adult bookers and venue operators may also register through the public booking services. Keep credentials confidential, provide accurate information and only enter or upload information you are authorized to use.

When acting for an academy, venue, team or child, you must have the necessary authority and permissions. Do not give a child access to your account.

The service and payment records

We provide management, attendance, messaging, reporting, venue discovery, booking and payment-recording tools. Features depend on the organization’s plan and enabled modules.

Payment entries record money collected outside the app for academy services, venue bookings or physical goods. We do not execute transfers, hold funds or request payment-service credentials. Method names identify how a payment was recorded; they do not imply sponsorship, partnership or integration with a payment provider.

Software subscriptions

Software subscriptions are arranged and administered outside the Android app through our web administration process with the subscribing organization. The Android app provides access to the organization’s existing service and plan information; it does not sell or renew software subscriptions.

The price, service period, renewal and cancellation arrangements for an organization are those agreed when subscribing. These arrangements are separate from a venue booking or an academy member’s fees.

Venue bookings, cancellations and refunds

A booking request is not a confirmed reservation until the venue confirms it. Availability, pricing and venue information are provided by the venue operator. Check the agreed price, advance, cancellation terms and refund conditions with that operator before paying.

Payment is made directly to the venue or academy using an agreed method. That recipient handles cancellations, refunds and payment disputes under the agreed terms and applicable law. A refund entry in Sports Assistant BD records a refund; it does not send money. Contact platform support if you need help reporting a listing or account issue.

Content and acceptable use

Do not post unlawful, abusive, discriminatory, sexually explicit, fraudulent or infringing material; impersonate others; reveal private information; or attempt to breach security. Upload photos or reviews only where you have the right and permission to do so. Public reviews must reflect your own experience.

Use Report content / user on reviews, replies, gallery photos, venue listings, academy posts/notices or booking/team information to send a report to our moderation queue. Block user hides their reviews and gallery photos for your signed-in account; Block venue content hides that venue from your signed-in search results and listing view, including its replies. Manage blocked authors lets you undo blocks. You can also report abusive content or accounts to sportsassistantbd@gmail.com with the relevant reference. We review reports and may remove content or restrict accounts. Do not include payment secrets or unnecessary personal information in a report.

Privacy and account deletion

Our Privacy Policy explains data handling and the account-deletion page explains requests. Deleting an individual account does not automatically cancel an organization’s contract or authorize deletion of other people’s records. Legitimate retention exceptions are explained in the deletion response.

Availability and responsibility

We take reasonable care to operate the service but cannot promise uninterrupted availability. Organizations should keep appropriate records and verify important booking or payment information. Nothing in these terms excludes rights or liability that applicable law does not permit us to exclude.

Contact and governing law

These terms are governed by the laws of Bangladesh. Contact us using the details below about the service or a dispute.